Owl’s Roost Gift Shop Clerk

Reports to: Operations Manager

Status: Part-time, seasonal, contract (April-October)

Classification: Non-exempt; $10-12 hourly

Summary

The Owl’s Roost Gift Shop clerk provides exceptional customer service to visitors and guests; keeps a well-kept and clean environment for guests to enjoy; stocks merchandise on a daily basis; maintains consistent communication with the administrative headquarters of the organization; and works independently to ensure accuracy, professionalism, customer service, and high-level retail organization are maintained throughout the season (April-October).

There are three positions available with varying hours on an annual basis. These vacancies are posted November-March each year for seasonal employment.

If you are outgoing, friendly, detail-oriented, have a service-driven attitude, and a passion for connecting birds and people for the benefit of both, please consider applying.

Essential Functions

• Ensures all products and displays are merchandised effectively to maximize sales and profitability.
• Delivers unparalleled customer service to each guest that enters the gift shop, including information about Whitefish Point Bird Observatory (WPBO) and Michigan Audubon, the parent organization of WPBO.
• Opening and closing of the business.
• Performs many functional duties such as keeping a clean work area, dusting display shelves, stocking merchandise, etc.
• Assists with resolving operational deficiencies in areas needing attention to maintain the highest level of operation.
• Price marks each item in inventory and works with administrative headquarters to ensure inventory is accurate and reports are complete.
• Receives payment for merchandise for the amount of sale and makes change accordingly.
• Assists with making deposits.
• Assists with ordering new and old inventory items as requested.
• Represents Michigan Audubon and WPBO with positivity, professionalism, and enthusiasm.
• Performs additional duties and responsibilities as necessary or assigned.
• Must be able to stand for long periods of time during shift.

Qualifications and Experience

• 3-5 years of relevant retail experience preferred.
• Demonstrated comfort and familiarity with using Square and retail-based technological tools.
• Merchandise display preferred.
• Cash register and computer experience necessary.
• Strong, proven track record of positive customer service required.
• Commitment to conservation and the mission of the Michigan Audubon.